Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase from Curvo Travel Co. If something isn’t right, please contact us and we’ll help determine the appropriate next step.
Return Requests
Return requests must be submitted within 14 days of delivery.
To be eligible for a return, merchandise must be:
- Unused and in the same condition in which it was received
- In its original packaging
- Accompanied by proof of purchase or order information
All returns require authorization from Curvo Travel Co. before merchandise is sent back. Please do not return products to the address shown on the shipping package unless we specifically instruct you to do so.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping method for authorized returns. Curvo Travel Co. is not responsible for return packages lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs of the product and packaging.
After reviewing the issue, we will work with the applicable fulfillment partner to provide an appropriate replacement, refund, or other resolution.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or customized products
- Final-sale or clearance merchandise identified as non-returnable at the time of purchase
- Products that have been used, damaged after delivery, or returned without their original packaging
Refunds
Once an authorized return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Processing times vary by financial institution and may take several business days after the refund has been issued.
Exchanges
Exchange availability depends on product inventory and the applicable fulfillment partner. Contact us before returning an item if you would prefer an exchange.
Manufacturer Warranties
Certain products sold by Curvo Travel Co. may include a manufacturer warranty. Warranty terms vary by brand and product and are separate from Curvo’s return policy.
Questions
To request a return or ask about an order, please contact Curvo Travel Co. through our Contact page and include your order number.